XP Manchester

Nov 14th – Courage in the middle of Conflict

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Novembers session is hosted by Ash Moran of Patchspace, his introduction follows…

Extreme Programming espouses the value of courage. In Kent Beck’s words courage is “effective action in the face of fear”. Conflict is an inevitable part of living in a complex system. It manifests in forms such as competition between individuals, incongruity between a person’s words and actions, dilemmas between courses of action, among others.

There are many bad ways to resolve conflict. One is compromise. Two people once argued over how to divide a cake. One wanted to take all of it, the other wanted to share it equally. They compromised, and the first person got three quarters. Fortunately, you don’t have to be either of these people.

In this session we will practise a more effective way to resolve conflict. We will use a simple “conflict resolution diagram” to visualise the two opposing sides, challenge the assumptions of each, and find a better overall solution. (If you want to bring your manager along, we will sit on the same side of the table while we do our blue sky thinking to find a win-win synergy.) We will also practise expressing both sides of a conflict in a fair and reasonable way.

It is my belief that many people avoid trying to resolve conflict because they subconsciously feel they lack the skills to do so. I would like to present some straightforward techniques, give you all chance to practise them in a safe environment, and then listen for feedback on how well (or otherwise) they’ve worked in your day-to-day life.

Madlab from 7pm. See you then!


Written by Mark Kirschstein

November 4, 2013 at 7:12 pm

Posted in Uncategorized

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